All orders are processed and shipped on business days only, Monday – Friday excluding major holidays. Orders placed on Saturday and Sunday will be processed on the next business day.  Please allow 1-3 days to process your order. 

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition you received it in. Once we receive your item, we will immediately notify you on the status of your refund after thorough inspection.

Transit time does not begin until your package leaves the shipping carrier’s facility and does not include weekends or holidays.
We do our best to give you the most accurate delivery time for your packages. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information included in your shipping confirmation email. Please track your shipments, as Jsolo Lash Love is not responsible for lost or stolen packages.